Replacement and Refund Policy

At Baligya Store, we are committed to providing high-quality, fresh produce to our customers. We understand that freshness is paramount, and if you receive any product that does not meet our quality standards, we are here to help with a prompt replacement or refund.
 

1. Eligibility for Replacement or Refund
 

• Quality Issues Covered:
  
  This policy applies to fresh produce that has:

  • Spoilage: Items that are rotten, moldy, or otherwise unfit for consumption.

  • Physical Damage: Produce that arrives bruised, wilted, or damaged in a way that compromises quality.

  • Contamination: Signs of pest damage or any indication that the produce has been contaminated.
     

• Proof of Purchase:
  A valid proof of purchase (receipt, order confirmation, etc.) is required for processing any claim.
   

• Evidence of the Issue:
  Due to the perishable nature of our products, we ask that you document the quality issue (for example, with clear photographs) along with a detailed description.
   

• Timeframe for Reporting:
  To ensure we address the issue while the produce is still fresh, please report any concerns within 24 hours of delivery.
   

2. How to Initiate a Return or Refund
 

• Contact Customer Support:
  
  If you receive produce that does not meet our quality standards, please contact our customer support team immediately. When contacting us, please provide:

  • Your order number.

  • A detailed description of the issue.

  • Supporting photographs or evidence of the quality problem.
     

• Assessment Process:
  
  Our quality assurance team will review your claim promptly. In certain cases, we may ask for additional information or request that you return the product (if feasible) for further inspection.
   

3. Replacement or Refund Process
 

• Replacement Option:
  Should you choose to have your order replaced, we will provide you with an identical or equivalent product (subject to availability) at no extra cost once the issue is confirmed.
   

• Refund Option:
  If you prefer a refund, the amount will be credited back to your original payment method after we verify the issue. Note that any non-refundable delivery fees might be excluded unless otherwise specified.
   

• Processing Time:
  Approved replacements or refunds will be processed within 2–5 business days following confirmation of the quality issue.
   

4. Additional Terms & Conditions
 

• Exclusions:
  
  This policy applies solely to issues arising from the quality of the produce at the time of delivery. It does not cover:

  • Produce that deteriorates due to improper storage after delivery.

  • Natural ripening or spoilage that occurs after the acceptable period.
     

• Right to Inspect:
  
  Baligya Store reserves the right to inspect the produce or review the evidence provided to confirm the quality issue before authorizing any replacement or refund.
   

5. Final Notes
 

• Customer Satisfaction:
  Your satisfaction is our top priority. If you have any questions or require further assistance regarding this policy, please do not hesitate to contact our customer service team.
   

• Agreement to Policy:
  By purchasing from Baligya Store, you agree to the terms outlined in this Return & Refund Policy.